The subject of this contract is the Law on the Protection of Consumers No. 4077, regarding the sale and delivery of the product that the seller sells to the buyer, the qualities and sales price of which are specified below; It covers the rights and obligations of the parties in accordance with the provisions of the Regulation on the Implementation Principles and Procedures of Distance Contracts.

Title: Tacticbook (Hereinafter referred to as Tacticbook or SELLER)

Head office address: Anadolu University Teknopark No: 2/57 Z-03 Tepebaşı/Eskişehir, Turkey

Name-Surname/Title:

Address:

Telephone:

Fax:

E-mail:

Goods/Product or Service; Type, Quantity, Brand/Model, Color, Quantity, Sales Price and Payment Method are as stated below, and the company has the right to keep the validity date of these promises confidential.

Goods / Product / Service Type:

Brand/Model:

Color:

MOQ:

Sales Price (VAT included):

Shipping cost:

Payment method:

Delivery address :

To whom it will be delivered:

Billing address:

5.1 - BUYER declares that he has read and is informed about the basic characteristics of the product subject to the contract specified in Article 4, the sales price and payment method and all preliminary information regarding delivery and has given the necessary confirmation electronically.

5.2 - The product subject to the contract is delivered to the buyer or the person or organization at the address specified within the period explained in the preliminary information, depending on the distance of the buyer's residence for each product, provided that it does not exceed the legal 30-day period.

5.3 - If the product subject to the contract is to be delivered to a person or organization other than the buyer, the SELLER cannot be held responsible if the person or organization to be delivered does not accept the delivery.

5.4 – The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.

5.5 - For the delivery of the product subject to the contract, this contract must be approved electronically and the sales price must be paid with the payment method preferred by the buyer. If the price of the product is not paid for any reason or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.

5.6 - If the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or unlawful use of the buyer's credit card by unauthorized persons, which is not due to the buyer's fault, after the delivery of the product, the BUYER will receive the product delivered to himself or to the person or institution specified in the sales contract. It must be sent to the SELLER within 3 business days. In such a case, the shipping costs are the responsibility of the buyer.

5.7 - If the SELLER cannot deliver the product subject to the contract within the deadline due to force majeure or extraordinary circumstances such as weather conditions that prevent transportation or interruption of transportation, the SELLER is obliged to notify the buyer of the situation. In this case, the buyer may exercise one of the rights to cancel the order, replace the contracted product with a comparable product, if any, and/or postpone the delivery time until the hindering situation disappears. If the buyer cancels the order, the SELLER will make an attempt at the relevant bank to cancel the buyer's credit card receipt and return the relevant amount to the buyer's account within 7 days, and the transaction will be notified to the BUYER via e-mail. In such a case, the SELLER cannot be held responsible for delays caused by the relevant bank.

5.8 - In case the products delivered to the BUYER and/or the person and/or institutions to which the BUYER requests delivery are defective or broken, the relevant product or products shall be delivered to the SELLER for the necessary repair or replacement within the warranty conditions, from the date of receipt by the BUYER. It is sent within 7 days and shipping expenses are covered by the BUYER. In such a case, if the 7-day period expires, the BUYER must take the delivered product to the relevant service.

5.9- This agreement becomes valid after it is electronically approved by the buyer and delivered to https://www.tacticbook.com.

The buyer has the right to withdraw within seven (7) days from the delivery of the product subject to the contract to him or the person/organization at the address indicated. In order to exercise the right of withdrawal, the SELLER must be notified by fax or e-mail within this period and the product must not be used within the framework of the provisions of Article 7 and its packaging must not be damaged. If this right is exercised, it is mandatory to return the sample cargo delivery report stating that the product delivered to the 3rd party or the Buyer was sent to the SELLER and the original sales invoice. Within 7 days following the receipt of these documents, the SELLER shall make an attempt at the relevant bank to refund the product price to the BUYER's credit card account. The SELLER cannot be held responsible for any errors on the bank's part in the refund of the product price. If the original sales invoice is not sent, value added tax and other legal obligations, if any, will not be refunded. The shipping cost of the product returned due to the right of withdrawal belongs to the BUYER. In addition, the right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, copyable software and programs, products that deteriorate quickly or have expired. Exercising the right of withdrawal for all kinds of software and programs, DVD, VCD, CD and cassettes, computer and stationery consumables (toner, cartridge, ribbon, etc.) and all kinds of cosmetic products is subject to the condition that the product's packaging is unopened, intact and the product is not used.

In the implementation of this contract, Consumer Arbitration Committees and CONSUMER COURTS in the place of residence of the BUYER or SELLER are authorized up to the value declared by the Ministry of Industry and Trade. If the order is confirmed electronically, the BUYER is deemed to have accepted all the provisions of this contract.

LAW NO. 4077 ON CONSUMER PROTECTION, AS AMENDED BY LAW NO. 4822

Article 1- The purpose of this Law is to take measures to protect the health and safety and economic interests of the consumer in accordance with the public interest, to enlighten, educate, compensate for their damages, to ensure their protection from environmental hazards, and to encourage consumers' self-protective initiatives and to encourage voluntary organizations in the formulation of policies on this subject. to regulate matters.

Article 2- This Law covers all kinds of consumer transactions in which the consumer is one of the parties in the goods and services markets for the purposes specified in the first article.

Article 3 - In the implementation of this Law;

a) Ministry: Ministry of Industry and Trade,

b) Minister: Minister of Industry and Trade,

c) Goods: Movable goods subject to purchase and sale, immovable goods for housing and holiday purposes, and software, sound, images and similar intangible goods prepared for use in electronic environment,

d) Service: Any activity other than providing goods in return for a fee or benefit,

e) Consumer: A natural or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,

f) Seller: Real or legal entities that offer goods to consumers within the scope of their commercial or professional activities, including public legal entities,

g) Provider: Natural or legal entities that provide services to consumers within the scope of their commercial or professional activities, including public legal entities,

h) Consumer transaction: Any legal transaction made between the consumer and the seller-provider in the goods or service markets,

i) Manufacturer-Producer: Those who produce the goods or services offered to the consumer, or the raw materials or intermediate goods of these goods or services, including public legal entities, and those who offer them for sale by placing their own distinctive sign, trademark or title on the goods,

j) Importer: A natural or legal person, including public legal entities, who brings the goods or services offered to the consumer or the raw materials or intermediate goods of these goods or services from abroad and offers them for sale,

k) Lender: Banks, private finance institutions and finance companies authorized to provide cash loans to consumers in accordance with their legislation,

l) Advertiser: A natural or legal person who publishes, distributes or exhibits in other ways the advertisements prepared by him/her in order to promote the goods/services he/she produces or markets, to increase sales or to create and strengthen the image of the goods/services he/she produces or markets,

m) Advertiser: Real or legal person who is a commercial communication expert who prepares commercial advertisements and announcements in line with the needs of the advertiser and mediates their publication on behalf of the advertiser,

n) Media organization: A natural or legal person who is the owner, operator or renter of the communication channels or any means that convey the commercial advertisement or announcement to the target audience,

o) Technical regulation: Published in the Official Gazette by the relevant Ministry stating one or more of the features, processing and production methods of a product and service, including the relevant administrative provisions, related terminology, symbols, packaging, marking, labeling and conformity assessment procedures. All kinds of regulations that must be complied with, including the standards that are published and put into compulsory practice,

p) Consumer organizations: Refers to associations, foundations or their superior organizations established for the protection of consumers.

Article 4- Contrary to the quantity stated in its packaging, label, introduction and user manual or advertisements and announcements, or declared by the seller, or affecting the quality or quality determined in its standard or technical regulation, or reducing its value in terms of allocation or purpose of use or the benefits expected by the consumer. Goods containing material, legal or economic deficiencies that eliminate or eliminate them are considered defective goods.

The consumer is obliged to report the defect to the seller within thirty days from the date of delivery of the goods. In this case, the consumer has the right to withdraw from the contract, which includes a refund, to replace the product with a defect-free product, or to request a price reduction in proportion to the defect or free repair. The seller is obliged to fulfill this request of the consumer. In addition to one of these optional rights, the consumer also has the right to demand compensation from the manufacturer-producer in cases where the defective goods cause death and/or injury and/or damage to other goods in use.

The manufacturer-producer, seller, dealer, agent, importer and the creditor according to the fifth paragraph of Article 10 are jointly liable for the defective goods and the consumer's optional rights in this article. If more than one person is responsible for the damage caused by the defective goods, they are jointly and severally liable. Not knowing that the goods sold are defective does not eliminate this responsibility.

If those who are held responsible for the defect by this article have not assumed responsibility for the defect for a longer period of time, liability for defective goods is subject to a two-year statute of limitations from the date of delivery of the goods to the consumer, even if the defect appeared later. This period is five years for real estate for residential and holiday purposes. Claims due to any damages caused by defective goods are subject to a three-year statute of limitations. These demands disappear after ten years, starting from the day the product that caused the damage was put on the market. However, if the defect of the goods sold is hidden from the consumer by the seller's gross negligence or fraud, the limitation period cannot be used.

Except for the provisions regarding liability for damages caused by defective goods, the above provisions do not apply to goods purchased knowing that they are defective.

It is mandatory for the manufacturer or seller to place a label containing the phrase "defective" on the defective goods offered for sale or on its packaging, in a way that the consumer can easily read. There is no obligation to place this label in places where only defective goods are sold or where a section, such as a floor or a section, is constantly allocated to the sale of defective goods in a way that the consumer can know. The fact that the goods are defective is shown on the invoice, receipt or sales document given to the consumer.

Unsafe goods, even if the label be placed on the market is impaired. The provisions of Law No. 4703 on the Preparation and Implementation of Technical Legislation Concerning Products apply to these products.

These provisions also apply to all consumer transactions regarding the sale of goods.

Article 4/A - Services that are contrary to the quality or quantity affecting the quality or quality determined in the advertisements and announcements declared by the provider or in the standard or technical rule, or that contain material, legal or economic deficiencies that reduce or eliminate its value in terms of utilization or the benefits that the consumer expects from it, are defective. is considered a service.

The consumer is obliged to report this defect to the provider within thirty days from the date of service. In this case, the consumer has the right to withdraw from the contract, have the service reinstated, or have the price reduced in proportion to the defect. If the consumer's termination of the contract cannot be justified due to the circumstances, a discount from the price is sufficient. Along with one of these optional rights, the consumer may also request compensation within the framework of the conditions specified in Article 4. The provider is obliged to fulfill this request chosen by the consumer.

The provider, dealer, agency and the creditor according to the fifth paragraph of Article 10 are jointly responsible for the defective service and any damage caused by the defective service and the consumer's optional rights in this article. Not knowing that the service provided is defective does not eliminate this responsibility.

Unless a warranty is given for a longer period, claims for defective service are subject to a two-year statute of limitations from the performance of the service, even if the defect appears later. Claims due to any damages caused by defective service are subject to a three-year statute of limitations. However, if the defect in the service provided is hidden from the consumer by the provider's gross negligence or fraud, the statute of limitations cannot be used.

Except for the provisions regarding liability for damages caused by defective services, the above provisions do not apply to services obtained knowing that they are defective.

These provisions also apply to all consumer transactions related to the provision of services.

Article 5- A good that does not have the words "sample" or "not for sale" on it; The seller cannot refrain from selling these goods if they are displayed in the showcase, shelf or any other clearly visible place of a commercial establishment.

It is unavoidable to provide services without a justifiable reason.

Unless there is a custom, commercial custom or tradition to the contrary, the seller cannot make the sale of a good or service conditional on conditions such as the quantity, number or size of that good or service determined by him, or on the purchase of another good or service.

This provision also applies to other goods sales and service provision contracts.

Article 6- Contractual conditions that are put into the contract unilaterally by the seller or provider without negotiating with the consumer, and that cause an imbalance in the rights and obligations of the parties arising from the contract to the detriment of the consumer, contrary to the rule of good faith, are unfair terms.

Unfair terms in any contract where the consumer is one of the parties are not binding on the consumer.

If a contractual term has been prepared in advance and cannot affect the consumer content, especially because it is included in the standard contract, it is considered that that contractual term has not been negotiated with the consumer.

If, from the evaluation of the contract as a whole, it is concluded that it is a standard contract, the fact that certain elements or an individual provision of a condition in this contract has been negotiated does not prevent the application of this article to the remaining part of the contract.

If a seller or provider claims that a standard condition has been individually discussed, the burden of proof lies on him/her.

Consumer contracts stipulated to be drawn up in writing in articles 6/A, 6/B, 6/C, 7, 9, 9/A, 10, 10/A and 11/A are drawn up in at least twelve font size and bold black letters, and the terms that must be included in the contract are drawn up in bold black letters. If one or more of them are missing, the deficiency does not affect the validity of the contract. This deficiency is remedied immediately by the vendor or provider.

The Ministry determines the procedures and principles regarding the detection of unfair conditions in standard contracts and their removal from the contract text.

Article 6/A- Sale in installments is a type of sale in which the sales price is paid in at least two installments and the goods or services are delivered or performed at the time the contract is drawn up.

It is mandatory that the installment sales contract be made in writing. The minimum conditions that must be included in the contract are shown below:

a) Name, title, full addresses and, if any, access information of the consumer and the seller or provider,

b) Cash sales price of the goods or services in Turkish Lira, including taxes,

c) Total sales price in Turkish Lira to be paid with interest according to maturity,

d) The amount of interest, the annual rate at which the interest is calculated, and the default interest rate not to exceed thirty percent more than the interest rate determined in the contract,

e) Down payment amount,

f) Payment plan,

g) Legal consequences of the debtor's default.

The seller or provider is obliged to ensure that this information is included in the contract and to provide the consumer with a copy of the contract concluded between the parties. If a promissory note is to be issued as a negotiable instrument separately from the contract, this promissory note shall be issued separately for each installment payment and only in registered form. Otherwise, the bill of exchange is invalid.

In installment sales; The consumer has the right to prepay the total amount owed. The consumer may also pay in one or more installments, provided that they are not less than the amount of one installment. In both cases, the seller is obliged to make the necessary interest deduction according to the amount paid.

If the seller or provider has reserved the right to demand performance of the entire remaining debt in case one or more of the installments are not paid, this right; It can only be used if the seller or provider has fulfilled all its obligations and the consumer is in default in paying at least two consecutive installments and the total of the unpaid installments is at least one tenth of the sales price. However, in order for the seller or provider to exercise this right, they must give at least a week's notice of urgency.

Contract terms can not be changed in any way against the consumer.

Article 6/B- Time share contracts are agreements made for a period of at least three years and which include the transfer or commitment to transfer the right to use one or more real estates for a certain or determinable period within the year and not less than one week. It is a written contract or group of contracts, a copy of which must be given to the consumer.

The Ministry determines the procedures and principles regarding timeshare agreements.

Article 6/C- Package tour contracts; These are pre-arranged written contracts that sell or undertake to sell transportation, accommodation and at least two other touristic services that are not considered auxiliary to them, at an all-inclusive price, and whose service covers a period of more than twenty-four hours or includes overnight accommodation, a copy of which must be given to the consumer.

The Ministry determines the procedures and principles regarding package tour contracts.

Article 7- Campaign sales are sales made by accepting the consumer as a participant in campaigns organized by announcing them to the consumer through newspaper, radio, television advertisements and similar means, and by delivering or performing the goods or services later.

Campaign sales are made with the permission of the Ministry. The Ministry determines which types of sales will be subject to permission, down payment, installment amount, delivery time, manufacturer's warranty, guarantee to be deposited and the procedures and principles to be followed in campaign sales.

If the delivery or performance of the announced and promised goods or services is not made at all or as required, the seller, provider, dealer, agency, manufacturer-producer, importer and the creditor according to the fifth paragraph of Article 10 are jointly liable.

After the consumer decides to leave the campaign, the organizer of the campaign is obliged to pay the entire price paid by the consumer up to that point, provided that it does not exceed the delivery date of the goods or services to the consumer.

In the written contract to be drawn up in campaign sales, the organizer of the campaign is obliged to give the consumer a copy of the contract that includes information regarding the "campaign end date" and "the date and manner of delivery or fulfillment of the goods or services" in addition to the information specified in the second paragraph of Article 6/A.

Unless otherwise agreed in the contract, the prepayment amount cannot be more than forty percent of the sales price of the goods or services.

In promotional sales, the delivery time of the goods or performance of the service cannot exceed twelve months. For real estate for residential and holiday purposes, this period is thirty months.

If the consumer fulfills all his/her obligations regarding payment, the delivery of the goods or the performance of the service must be made within one month at the latest following the end of the payment.

The provisions of Article 6/A also apply to sales in promotional installments.

Article 8- Door to door sales; These are sales made outside sales venues such as workplaces, fairs and fairs.

The Ministry determines the qualifications required for door-to-door sales, door-to-door sales that are and are not subject to this Law, and the implementation procedures and principles regarding door-to-door sales.

In this type of sales; The consumer is free to accept the goods within seven days from the date of receipt or to reject them without giving any reason and without incurring any liability. For the sale of services, this period starts from the date the contract is signed. Before this period expires, the seller or provider cannot ask the consumer to make payment under any name or to provide any document that will put him/her in debt in exchange for the goods or services subject to door-to-door sales. The seller is obliged to take back the goods within twenty days from the moment the notice of withdrawal is received.

The consumer is not responsible for any changes or deteriorations that occur due to the usual use of the goods.

The provisions of Article 6/A are also applicable to door-to-door sales made in installments, and Article 7 is also applicable to promotional door-to-door sales.

Liability of the seller and the provider in door-to-door sales

Article 9- In door-to-door sales contracts, in addition to other elements that must be included in the contract, descriptive information about the quality and quantity of the goods or services, the full address to which the withdrawal notification will be made, and the following statement written in at least sixteen font size and bold black letters must be included:

The consumer has the right to withdraw from the contract by rejecting the goods or services within seven days from the date of receipt or signing of the contract, without assuming any legal or criminal liability and without giving any justification, and we undertake to receive the financial back from the date of receipt of the notice of withdrawal by the seller/provider.

The consumer signs the contract, which also includes his rights, and writes the date in his own handwriting. The seller or provider is obliged to ensure that this information is included in the contract and to provide the consumer with a copy of the contract concluded between the parties.

It is the responsibility of the seller or provider to prove that a contract drawn up in accordance with the provisions of this article and that the goods have been delivered to the consumer. Otherwise, the consumer is not bound by the seven-day period to exercise his right of withdrawal.

Article 9/A- Distance contracts; These are contracts made in written, visual, telephone and electronic media or by using other means of communication, without any confrontation with the consumers, and in which the immediate or subsequent delivery or performance of the goods or services to the consumer is agreed.

Before the conclusion of a distance sales contract, it is mandatory to provide information to the consumer, the details of which will be determined by the notification to be issued by the Ministry. A contract cannot be concluded unless the consumer confirms in writing that he/she has obtained this information. In contracts made electronically, the confirmation process is also done electronically.

The seller and the provider fulfill their obligations within thirty days from the moment the consumer's order is received. This period can be extended for a maximum of ten days, provided that the consumer is notified in writing in advance.

The seller or provider is obliged to prove that the delivery of intangible goods or services delivered to the consumer electronically is made without defects.

Except for the provisions stating that the consumer cannot be asked to make payment under any name or provide any document that puts him in debt in return for the goods or services subject to the contract during the right of withdrawal, the provisions regarding door-to-door sales also apply to distance contracts.

The seller or provider is obliged to return the price received, negotiable instruments and any document that puts the consumer in debt due to this legal transaction within ten days from the date of receipt of the notice of withdrawal, and to take back the money within twenty days.

Article 10 - Consumer loan is the loan that consumers receive in cash from the lender in order to purchase a good or service. It is mandatory that the consumer loan agreement be made in writing and a copy of this agreement be given to the consumer. The credit conditions stipulated in the contract concluded between the parties cannot be changed to the detriment of the consumer during the contract period.

In the contract;

a) Consumer loan amount,

b) Total debt amount including interest and other elements,

c) The annual rate at which interest is calculated,

d) Payment plan in which payment dates, principal, interest, funds and other expenses are specified separately,

e) Guarantees to be requested,

f) Default interest rate not to exceed thirty percent more than the contractual interest rate,

g) Legal consequences of the debtor's default,

h) Conditions regarding the closing of the loan before its maturity,

i) If the loan is extended in a foreign currency, the conditions regarding the date on which the exchange rate will be taken into account in calculating the installments for repayment and the total loan amount are included.

If the lender has reserved the right to demand performance of the entire remaining debt in case one or more of the installments are not paid, this right; It can only be used if the lender has fulfilled all its obligations and the consumer defaults in paying at least two consecutive installments. However, in order for the lender to exercise this right, it must give at least a week's notice of maturity. In cases where a personal guarantee is given as security for a consumer loan, the lender cannot request the performance of the debt from the guarantor without applying to the principal debtor.

The consumer can pay the total amount owed to the lender in advance, or he can also pay one or more installments that are not due. In both cases, the lender is obliged to make the necessary interest and commission deductions based on the amount paid. The Ministry determines the procedures and principles for the necessary interest and commission deduction according to the amount paid.

If the creditor gives the consumer credit on the condition that a certain brand of goods or services is purchased or a sales contract to be made with a certain seller or provider, the creditor will be liable to the consumer against the seller or provider if the sold goods or services are not delivered or performed at all or on time. shall be jointly and severally liable.

The lender is prohibited from tying the payments to a negotiable instrument or securing the loan by accepting negotiable instruments. If a negotiable instrument is taken from the consumer despite this ban, the consumer has the right to request this negotiable instrument back from the lender. In addition, the lender is obliged to compensate the consumer for the damage caused by the endorsement of the negotiable instruments.

Article 10/A- Loans converted into cash loans as a result of purchasing goods or services with a credit card or used by withdrawing cash with a credit card are also subject to the provisions of Article 10. However, clauses (a), (b), (h) and (i) of the second paragraph of Article 10 and the provisions of the fourth paragraph do not apply to such loans.

Periodic account statements sent to the consumer by the lender have the force of the payment plan stipulated in subparagraph (d) of the second paragraph of Article 10. If the minimum payment amount stated in the periodic statement is not paid by the due date; The consumer cannot be held liable under any name other than the delay interest in paragraph (f) of Article 10.

The lender must notify the consumer of the interest rate increase thirty days in advance. The interest rate increased by the lender cannot be applied retroactively. If the consumer pays all debt and stops using credit within sixty days from the date of notification, he will not be affected by the interest increase.

In cases where goods or services are purchased by credit card, the seller or provider cannot ask the consumer to make additional payments under the name of commission or similar.

Article 11- In cases where it is undertaken to provide a second product and/or service other than the periodical, organized by periodical publishing institutions, for whatever purpose and in any way, through tickets, coupons, participation numbers, games, raffles and similar means; No commitment or distribution of any goods or services can be made, except for cultural products that are not contrary to the purposes of periodical publishing, such as books, magazines, encyclopedias, banners, flags, posters, oral or visual magnetic tapes or optical discs. If a campaign is organized for this purpose, the campaign period cannot exceed sixty days. The consumer cannot be asked to cover a portion of the cost of the goods or services subject to the campaign.

The periodical publishing house is obliged to announce the schedule regarding the delivery and execution dates of the goods or services subject to the campaign throughout Turkey in its advertisements and announcements related to the campaign, and to carry out the delivery and execution of the goods or services subject to the campaign within thirty days from the end of the campaign.

During the campaign, the sales price of the periodical cannot be increased due to the cost increase caused by the goods or services promised to be delivered as a second product. The commitment and distribution of the goods or services subject to the campaign cannot be divided, nor can the integral or complementary parts of this good or service be made the subject of a separate campaign. In the implementation of this Law, transactions regarding each good or service promised to be delivered as a second product are considered as an independent campaign.

Campaigns that are not organized by periodicals but are directly or indirectly linked to periodicals are also subject to these provisions.

Article 11/A- Consumers who are parties to all kinds of subscription agreements may terminate their subscriptions unilaterally, provided that they notify the seller of their wishes in writing.

The seller is obliged to fulfill the consumer's request to terminate the subscription within seven days at the latest from the date of receipt of the written notification.

Request to terminate periodical publication subscription; It enters into force fifteen days after the written notification reaches the seller, one month for weekly publications, and three months for monthly publications. For longer-term publications, it will come into force following the first publication after the notification.

The seller is obliged to return the remaining part of the subscription fee within fifteen days without any deduction.

Article 12- It is mandatory to place a label containing the price, place of production and distinctive features, including all taxes related to that good, in a visible and legible manner on the goods or their packages or containers offered for retail sale. In cases where it is not possible to put a label, lists containing the same information must be hung in suitable places in a visible way. .

Lists showing the tariffs and prices of the services are also arranged and hung according to the first paragraph.

If there is a difference between the price stated on the label, price and tariff lists and the cash price, the sale is made at the price in favor of the consumer.

Price; It is prohibited to offer goods or services for sale at a price higher than the determined price, determined by the Council of Ministers, public institutions and organizations or professional organizations that qualify as public institutions.

The Ministry regulates the form, content, procedures and principles of labels and tariff lists with a regulation. The ministries and municipalities are individually responsible for carrying out the work related to the implementation and monitoring of the provisions of this article.

Article 13- Manufacturers or importers are obliged to issue a warranty certificate approved by the Ministry for the industrial goods they import or produce. The responsibility of completing the warranty certificate containing the date and number of the invoice for the goods and giving it to the consumer belongs to the seller, dealer or agency. The warranty period starts from the delivery date of the goods and is at least two years. However, due to their characteristics, the warranty conditions of some goods may be determined by the Ministry with another unit of measurement.

Sales person; If the goods within the scope of the warranty certificate fail within the warranty period, the company is obliged to repair it without charging any labor costs, replacement part cost or any other fee.

If the consumer has exercised his right to repair, he may use his other optional rights in Article 4 in cases where the inability to benefit from the product continues due to frequent malfunctions within the warranty period, or the maximum time required for repair is exceeded, or if it is understood that repair is not possible. The seller cannot refuse this request. If this request of the consumer is not fulfilled, the seller, dealer, agency, manufacturer-producer and importer are jointly responsible.

Malfunctions caused by the consumer's use contrary to the matters contained in the financial user manual are outside the scope of the provisions of the second and third paragraphs.

The Ministry is responsible for determining and announcing which industrial goods must be sold with a warranty certificate and the maximum periods required for the repair of defects in these goods, by taking the opinion of the Turkish Standards Institute.

Article 14- Industrial goods produced domestically or imported must be sold with a Turkish manual regarding their promotion, use, maintenance and simple repair and, when necessary, with a label containing international symbols and signs.

The Ministry is responsible for determining and announcing which industrial goods must be sold with a description and user manual and label, and the minimum elements they must contain, by taking the opinion of the Turkish Standards Institute.

Article 15- Manufacturers or importers are obliged to provide maintenance and repair services for the industrial goods they sell, produce or import, by keeping sufficient technical personnel and spare parts stock during the useful life of that good determined and announced by the Ministry.

The amount of spare parts stock that manufacturers or importers must keep is determined by the Ministry.

If the importer's commercial activities are terminated in any way, the new importer of that good must provide maintenance and repair services during its lifetime.

The Ministry is responsible for determining and announcing the goods for which service stations must be established and the procedures and principles regarding the establishment and operation of service stations, by taking the opinion of the Turkish Standards Institute.

If an industrial product that must be sold with a warranty certificate breaks down after the warranty period, it must be repaired within the maximum repair period determined by the Ministry.

Article 16- It is essential that commercial advertisements and announcements comply with the law, the principles determined by the Advertising Board, general morality, public order and personal rights, and be honest and accurate.

Advertisements, announcements, and covert advertising that are deceptive to the consumer, misleading or exploiting their lack of experience and knowledge, endangering the safety of life and property of the consumer, encouraging acts of violence and crime, harming public health, exploiting patients, the elderly, children and the disabled cannot be made.

Comparative advertisements can be made for competing goods and services that meet the same needs or serve the same purpose.

The advertiser is obliged to prove the concrete claims contained in the commercial advertisement or announcement.

Advertisers, advertisers and media organizations are obliged to comply with the provisions of this article.

Article 17 - To determine the principles that must be followed in commercial advertisements and announcements, to examine commercial advertisements and announcements within the framework of these principles, and according to the results of the examination, to preventively suspend and/or stop and/or correct by the same method the advertisements and announcements that are contrary to the provisions of Article 16 for up to three months and/or correct them with the same method. or an Advertising Board responsible for imposing fines is established. Decisions of the Advertising Board are implemented by the Ministry.

The Advertising Board determines the principles to be followed in commercial advertisements and announcements; In addition to country conditions, it also takes into account universally accepted definitions and rules in the field of advertising.

Advertising Board, chaired by the relevant General Manager appointed by the Minister;

a) One member to be appointed by the Ministry from among the relevant Deputy General Managers,

b) One member to be appointed by the Ministry of Justice from among the judges working in administrative duties in this Ministry,

c) A member specialized in advertising to be appointed by the Turkish Radio and Television Corporation,

d) One member to be selected by the Council of Higher Education among university faculty members who are experts in the field of advertising,

e) One member, a physician, to be appointed by the Central Council of the Turkish Medical Association,

f) One lawyer member appointed by the Union of Turkish Bar Associations,

g) Four members to be appointed by the Union of Chambers and Commodity Exchanges of Turkey from different sectors,

h) One member to be chosen from among all journalists' associations in Turkey,

i) One member to be elected by the advertisers' associations or their superior organizations, if any,

j) One member to be chosen by the Consumer Council from among the representatives of consumer organizations participating in the Council or to be appointed by their superior organisations,

k) One member to be appointed by the Union of Chambers of Agriculture of Türkiye,

l) One member to be appointed by the Confederation of Turkish Tradesmen and Craftsmen,

m) One member from the Turkish Standards Institute,

n) One member from the Presidency of Religious Affairs,

o) One member from the Union of Chambers of Turkish Engineers and Architects,

p) One member of the labor union confederations,

r) One member from the confederations of civil servants' unions,

s) One member to be appointed by the Union of Chambers of Independent Accountants and Certified Public Accountants of Turkey,

t) One member to be elected by Ankara, Istanbul and Izmir Metropolitan Municipalities from among themselves,

u) One member from the Turkish Pharmacists Association,

v) It consists of twenty-five members, including one member from the Turkish Dentists Association.

The term of office of the board members is three years. Those whose terms have expired may be reappointed or elected. If memberships are vacated for any reason, appointments or elections are made for the vacant positions within one month, in accordance with the principles of the third paragraph.

The Board meets at least once a month or whenever needed upon the call of the President.

The Board meets with the presence of at least fourteen members, including the President, and makes decisions with the majority of those attending the meeting.

The Board may establish special expert commissions to serve permanently and temporarily when deemed necessary. Public personnel that the Board deems appropriate to serve in these commissions are appointed by the relevant public institutions.

The attendance fee to be paid to board members and special expertise commission members who are public officials and the attendance fee to be paid to board members who are not public officials are determined by the Ministry, with the approval of the Ministry of Finance.

The secretariat services of the Board are performed by the Ministry.

Advertising Board decisions are announced by the Advertising Board Presidency in order to inform and enlighten consumers and protect their economic interests.

The duties of the Advertising Board, its establishment, working procedures and principles, and how the secretariat services will be carried out are determined by a regulation to be issued by the Ministry.

Article 18- If the goods and services offered to the consumer may be harmful or dangerous to personal, physical and mental health or the environment, explanatory information and warnings regarding this situation are placed or written on the goods or in the attached user manuals in a way that can be clearly seen and read, so that they can be used safely.

The Ministry is responsible for determining and announcing which goods or services must carry explanatory information and warnings, and the form and location of this information and warnings, together with the relevant ministry and other organizations.

Article 19- Goods and services offered to the consumer; It must comply with the technical regulations that must be followed, including the standards published in the Official Gazette by the relevant ministries and put into compulsory practice.

Relevant ministries are responsible for conducting or having inspections carried out according to these principles. The procedures and principles regarding the inspection of goods and services are determined and announced separately by each relevant ministry.

Article 20- Necessary additions are made to the curriculum of formal and non-formal education institutions on educating the consumer by the Ministry of National Education.

The procedures and principles regarding the organization of programs on radio and television to educate and raise awareness of the consumer are determined and announced by the Ministry upon the recommendation of the Consumer Council.

Article 21- A "Consumer Council" is established under the coordination of the Ministry in order to investigate the necessary measures regarding the protection of the problems, needs and interests of the consumer, and to convey opinions on the measures to be taken to solve the problems in line with universal consumer rights and the measures for the implementation of this Law, to be addressed primarily by the relevant authorities. .

The Consumer Council is chaired by the Minister or a Ministry official to be appointed by the Ministries of Justice, Internal Affairs, Finance, National Education, Health, Transport, Agriculture and Rural Affairs, Industry and Trade, Tourism and Environment, and the Undersecretariat of State Planning Organization, Undersecretariat of Treasury, Undersecretariat of Foreign Trade, Turkish Representing the Presidency of the Patent Institute, the Presidency of the State Statistics Institute, the Presidency of the Turkish Standards Institute, the Competition Authority, the Radio and Television Supreme Council, the Energy Market Regulatory Authority, the Telecommunications Agency, the Turkish Accreditation Agency, the National Productivity Center, the Presidency of Religious Affairs, metropolitan municipalities, and provincial municipalities. Union of Turkish Municipalities, confederations of labor unions, confederations of civil servants' unions, Confederation of Turkish Employers' Unions, Union of National Cooperatives of Turkey, Council of Higher Education, Union of Turkish Bar Associations, Union of Chambers of Independent Accountants and Certified Public Accountants of Turkey, Union of Chambers of Turkish Engineers and Architects, Turkish Pharmacists. Union, Turkish Medical Association, Turkish Dentists Association, Turkish Veterinary Association, Confederation of Turkish Tradesmen and Craftsmen, Turkish Association of Chambers and Commodity Exchanges, Turkish Banks Association, Turkish Travel Agencies Association, Turkish Hoteliers Association, Turkish Association of Chambers of Agriculture, Central Union of Consumption Cooperatives, It consists of representatives of Ahilik Research and Culture Foundation and consumer organizations.

The number and qualifications of the representatives of the institutions and organizations that make up the Consumer Council, the minimum number of members that consumer organizations must have in order to participate in the Consumer Council and the number of representatives that these organizations will send to the Consumer Council are determined by the Ministry. However, the number of representatives from public institutions and organizations cannot under any circumstances exceed fifty percent of the total number of members of the Consumer Council. The Consumer Council meets at least once a year.

The working procedures and principles of the Consumer Council and other matters are regulated by a regulation to be issued by the Ministry.

Article 22- The Ministry is responsible for establishing at least one consumer issues arbitration committee in provincial and district centers in order to find solutions to disputes arising from the implementation of this Law.

Consumer issues arbitration committee chaired by the Provincial Director of Industry and Commerce or an officer appointed by him; It consists of five members, including the president: one member to be appointed by the mayor from among the municipal personnel who are experts in the subject, one member to be appointed from among the members of the bar association, one member to be appointed by the chamber of commerce and industry and the chambers of tradesmen and craftsmen, and one member to be elected by the consumer organizations. The member appointed by the chamber of commerce and industry or, where they are established separately, by the chamber of commerce and the chambers of tradesmen and craftsmen, is appointed by the relevant chamber, depending on whether the seller of the dispute is a merchant or a tradesman or a craftsman.

In provinces and districts where the ministry does not have a provincial organization, the arbitration committee for consumer issues is chaired by the highest civil servant or an officer appointed by him. In places where there is no consumer organization, consumers are represented by consumer cooperatives. In places where the formation of a consumer problems arbitration committee cannot be ensured, the missing memberships are filled ex officio by the municipal councils.

In consumer problems arbitration committees, at least one rapporteur is assigned to prepare the files that will be the basis for the committee's work and decisions and to present the report regarding the dispute.